WSU Tenant Engagement

Goals of the Tenant Engagement Campaign at WSU

The WSU Tenant Engagement Campaign, sponsored by Facilities Services, is a program developed by the ID+CL to help WSU facilities operate more efficiently, and manage occupant comfort within them. The engagement program development was informed by a survey deployed in November of 2020, and over 60 interviews with employees recruited specifically for their location in the buildingsBecause the WSU Pullman campus is not a series of commercial tenants but is rather a collection of departments and colleges that manage space use across campus, the term “tenant” engagement, in this case, will be approached on a building by building and department by department basisNarratives for each of these topics, as well as the reasoning behind the approach to addressing them, are outlined below.  

The goals of this tenant engagement program are threefold: (1) to reduce energy use and operational costs in these buildings(2) to foster a culture of sustainability and education regarding these topics, as well as(3) to improve occupant comfort as building conditions change throughout the year. 

GOAL #1: Reduce energy use and costs at WSU
In this first step of implementing the tenant engagement campaign, occupants will learn foundational information required to understand the overarching energy goals of the building they work, study, or visit regularly. The primary objectives of thefirst goals of this engagement program are to inform, educate, and empower occupants to help reduce their personal energy use and encourage their peers to be more conscious of wasted energy on campus.   

GOAL #2: Sustainable Community at WSU
Socially normalizing energy-efficient behaviors and building interactions can ensure that users are empowered to make the “right” decisions when actually occupying a building — in terms of both occupant comfort and energy use impacts. The primary objective of thesecond goal of this engagement program is to foster the development of a social and active building culture that inspires community sustainability in meaningful ways.   

GOAL #3: Health and Well-being of WSU building occupants
Promoting health, comfort and overall well-being in occupants is an important aspect of this tenant engagement program. This last goal of the campaign reinforces healthy ways to engage with one’s workplace, built environment, and community. Goal 3 is the capstone of the occupant experience of the tenant engagement program. The primary objective of the third goal of this engagement program is to empower occupants to take control of their physical and mental health, comfort, and well-being.